SHIPPING & RETURNS
IMPORTANT ALWAYS DOUBLE CHECK THE ADDRESS YOU ENTER IN THE MAIN CHECKOUT!
Paypal addresses, if different to the address you enter in the main checkout, are ignored, therefore it is VITAL you check what you enter in the checkout is 100% correct.
If this is not correct you have 3 hours to email email@example.com with the correct address. After this time it may be processed and may be to late to change. If your order is returned by the shipping company because you entered the wrong address, it will be refunded minus shipping.
USA Prices are $8 USD or FREE if you spend over $85 via DHL Express.
UK delivery prices are Â£4.99 GBP or FREE if you spend over Â£85 via DHL Express.
EU delivery prices are Â£18.00 GBP or FREE if you spend over Â£85 via DHL Express.
Canada is $13 USD via Royal mail international which is supposed to be 1 week but can take 4, or $20 via DHL Express which is a few days normally.
Delivery & Dispatch Estimated Times
I would say about 95% of orders ship out in 1-2 working days, but please allow up to 3 as a worst case scenario during busy periods such as Christmas. Please note there is no "same day" shipping offered but it may sometimes happen.
DHL Express normaly takes 1-3 days regardless of which country you live in. It can be longer but it rarely happens unless you live in a rural or remote area in which case sometimes DHL will give the parcel to USPS, which then has to be delivered by them and takes a bit longer.
Royal Mail international, which is only used for Canadian orders at the customers discretion, is slow. it can be 1 week but is often more, with the average being 2 and the longest being 4 and the tracking often not updating. This is why we use DHL EXPRESS for most destinations as standard instead, it is much quicker with excellent tracking and you can sign up for updates via text once you get your tracking number.
Orders may be subject to delays sometimes from severe weather, natural disasters, customs, unforeseen circumstances, driver error, courier delays, road accidents etc etc. This is normal regardless of what you buy or whom you buy it from as there is no such thing as a 100% guaranteed delivery time, couriers are only human after all so please be patient if something like this occurs and check your tracking info daily. Delivery times are estimates only based on the majority of orders and are NOT guaranteed due to the above facts.
Customs Duties and Tax Charges
UK, US and EU customers will NOT receive any customs charges due to free EU trade and high US import threshold limits (below $800 value and you don't get charged).
All other destinations may receive charges, and the customer must pay these. Failure to do so may result in your order being destroyed without refund or returned. If returned you will be refunded minus shipping and a Â£10 return charge.
Places that cannot be Shipped too...
The Middle East, Asia, Australia, Africa, Norway, Ireland, countries currently experiencing war and/or civil unrest, remote areas, the Channel islands, Germany and some other countries. If the checkout does not allow shipping to your country, sorry, but PowerOfTheHerb does not ship to you.
We can not ship to safe places, & will not accept instructions to leave your package around the back, on the porch, in the bin, etc etc, as all items require a signature upon receipt.
NEVER ORDER MORE THAN ONE BOTTLE OF ANYTHING YOU HAVE NOT TRIED BEFORE, BECAUSE NOT A SINGLE SUPPLEMENT OR MEDICINE ON THIS PLANET IS GUARANTEED TO WORK FOR EVERYONE AND ALL MAY HAVE SIDE EFFECTS TO SOME DEGREE.
If you change your mind about an order it must be returned within 7 days un-opened and un damaged, with all seals in place at your own expense with proof of postage such as a signature. We can refund the price of the item but we will not refund the shipping costs. Please email before returning anything as you will need a reference number for the warehouse to accept the return, and also to link the return to you. If you do not email first, the return may be returned back to you.
As all of the products for sale are dietary supplements, we do not accept returns for any reason at all once a bottle or pouch has been opened or tampered with, as they cannot be re-sold once opened, they must be destroyed.
Max Order Policy
Max order is 5 bottles per customer if the customer has less than 2 previous orders.
Regulars customers may order as much as they like, but large orders may be split in to seperate packages if deemed high risk, to avoid loss and fraud.
Once we have shipped your item and provided you with tracking information, you can check your status online. You should recieve tracking info once it is shipped.
If an order goes missing, you will be sent a refund or replacement.